Last Updated: 02 June 2026 | Compliant with POPIA, GDPR, and CCPA Frameworks
NEURALDASH PTY LTD ("Neuraldash", "the Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy details how we collect, use, store, and process your personal information when you visit our website, use our contact forms, or purchase recurring subscriptions. We strictly comply with the South African Protection of Personal Information Act ("POPIA"), the European Union General Data Protection Regulation ("GDPR"), and the California Consumer Privacy Act ("CCPA"), while actively aligning our global architecture with applicable data protection laws across Australasia, Asia, South America, and other international jurisdictions.
NeuralDash operates on a foundation of privacy and transparency. Depending on the specific software product, cross-platform application, or digital utility you utilize under our brand, your data may be processed in one of two distinct architectural environments:
We clearly specify within each individual software product's interface whether your datasets are processed 100% locally or via our secure cloud pipelines, ensuring you retain total transparency over your data layouts.
We process personal data that is essential for fulfilling your business requirements and application access. This includes:
In accordance with POPIA purpose specification mandates, your personal datasets are compiled solely to:
This website and our applications use cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze traffic patterns, and improve platform functionality. Cookies are small data files stored directly on your device browser.
Users can manage or disable cookies through their individual browser configuration settings. Please note that disabling certain technical cookies may limit or impair the functional performance and automated features of our website or software services.
Neuraldash cross-platform applications, software utilities, web portals, and digital platforms automatically collect operational telemetry, crash diagnostics, system usage analytics, and hardware device-related metadata. This technical information is vital for ensuring real-time software stability, enforcing network security, cross-operating system optimization, and driving long-term service improvements.
NeuralDash does not sell personal information to third parties. We may, however, share limited, encrypted, or relevant account metrics (excluding the raw content, file payloads, OCR textual extractions, or AI-processed outputs of your imported documents) with trusted infrastructure providers, secure cloud hosts, website analytics platforms, and certified payment gateways.
These external platforms are permitted to process datasets strictly for legitimate operational purposes necessary to deliver our application services and are contractually required to maintain robust data security and confidentiality protocols.
Neuraldash reserves the right to disclose personal information when required by applicable law, regulations, official court orders, or formal legal processes. We will also share records when necessary to investigate system abuse, protect the safety, corporate integrity, or operational security of our systems, business operations, and global user base.
All financial transactions are routed directly through our secure, certified third-party payment gateways. Neuraldash does not view, store, or process raw credit card numbers on our local website or app databases. All transactions are securely shielded using standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption mechanisms maintained by the gateway provider.
In alignment with Section 19 of POPIA, Neuraldash executes appropriate, realistic technical and internal operational controls to secure the systemic integrity and absolute confidentiality of all personal data. These actions protect your files from illicit deletion, accidental loss, unapproved modifications, or unauthorized administrative visibility.
While we leverage advanced firewalls and encryption protocols to protect your identity, you acknowledge that no internet-facing database or electronic server transmission can be legally guaranteed to be completely secure against malicious external breaches.
Personal information processed through our systems is kept only for the duration required to fulfill original communication objectives, operational application access, active subscription cycles, or to satisfy statutory legal, financial, tax, and regulatory compliance obligations.
Neuraldash account services utilize cloud hosting arrays, server networks, and subscription processing tools located outside the borders of South Africa. By using our website or downloading our apps, users explicitly acknowledge and consent to their account data metrics crossing international borders to be stored or processed within foreign legal jurisdictions.
Our website, web portals, or mobile applications may contain hyperlinks to external sites or integrate third-party webplatforms. Neuraldash exercises no operational control over, and accepts no liability for, the privacy policies, tracking mechanisms, or content libraries maintained by external entities.
In accordance with the South African Protection of Personal Information Act (POPIA), as well as global frameworks like GDPR, users have the distinct right to access, inspect, object to processing, update, or request the permanent deletion of their personal records.
To submit a formal data modification or removal request, please contact our legal management desk directly via our website contact channel or by emailing our office at info@neuraldash.ai.
NEURALDASH PTY LTD reserves the right to modify or adjust this Privacy Policy document at our discretion. Any structural modifications will be posted immediately to this webpage, and your continued use of our systems implies active compliance acceptance.
For all operational enquiries, data protection updates, data erasure demands, or billing disputes, you must communicate with our team via email at info@neuraldash.ai. An electronic communication sent to this address shall be considered legally received within two (2) business days of entering our incoming mail server infrastructure and becoming capable of retrieval by the Company. Saturdays, Sundays, and official South African public holidays are explicitly excluded from business day calculations.
If an electronic communication fails to transmit, bounces, or encounters a server delivery error for any reason, the onus remains strictly on the user to utilize an alternative communication channel or our official website contact page to secure a valid delivery verification. The Company accepts no liability for actions resulting from undelivered or failed electronic transmissions.
South African users maintain the legal alternative to lodge a formal complaint with the National Information Regulator regarding unresolved data disputes via their official portal at inforegulator.org.za/complaints/ .